Privacy at M.A.D.
We respect your privacy and are committed to protecting the personal information you share with us.
At M.A.D. Community Services, your privacy matters. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our services or receive our disability support services, whether in person or online.
Your information matters.
We protect it carefully and use it only for the right reasons.
What & How We Collect Information
We collect information needed to understand you and provide your supports.
Contact, participant and authorised representative details
NDIS, referral, goals and support information
Information shared through forms, emails, calls and Support Sessions
Health, disability and other sensitive information relevant to the supports we provide
Why We Collect It
We use your information to provide safe, suitable and personalised support.
To respond to enquiries and organise supports
To communicate and maintain accurate service records
To meet NDIS, legal, regulatory and safety requirements
How We Store & Protect It
We keep your personal information safe and confidential.
Records are stored using reasonable safeguards
Access is limited to authorised people
Information is kept only as long as required
When We May Share Info
We only share information when it is appropriate and authorised.
With your consent or the consent of an authorised representative
With relevant family members, Support Coordinators or providers when authorised or appropriate
When required for NDIS, legal or serious safety purposes
Online Sessions & Website Use
We handle online and website information with the same care.
Online supports may be delivered through Google Meet
Website forms collect information you choose to submit
Basic website data or cookies may help improve the site
Your Rights, Access & Complaints
You have rights regarding your personal information.
Request access, corrections or updates
Ask questions or withdraw consent where applicable
Contact us with any privacy concern or complaint
What & How We Collect Information
We collect information needed to understand you and provide your supports.
Contact, participant and authorised representative details
NDIS, referral, goals and support information
Information shared through forms, emails, calls and Support Sessions
Health, disability and other sensitive information relevant to the supports we provide
Why We Collect It
We use your information to provide safe, suitable and personalised support.
To respond to enquiries and organise supports
To communicate and maintain accurate service records
To meet NDIS, legal, regulatory and safety requirements
How We Store & Protect It
We keep your personal information safe and confidential.
Records are stored using reasonable safeguards
Access is limited to authorised people
Information is kept only as long as required
When We May Share Info
We only share information when it is appropriate and authorised.
With your consent or the consent of an authorised representative
With relevant family members, Support Coordinators or providers when authorised or appropriate
When required for NDIS, legal or serious safety purposes
Online Sessions & Website Use
We handle online and website information with the same care.
Online supports may be delivered through Google Meet
Website forms collect information you choose to submit
Basic website data or cookies may help improve the site
Your Rights, Access & Complaints
You have rights regarding your personal information.
Request access, corrections or updates
Ask questions or withdraw consent where applicable
Contact us with any privacy concern or complaint
In Simple Terms
We Collect
Only What We Need
We gather relevant information
to provide safe,
appropriate support.
We Protect Information
with Care
We store information securely
and limit access to
authorised people.
We Share Carefully & Professionally
We only share information
or appropriate support,
consent or legal reasons.
In Simple Terms
We Collect Only What We Need
We gather relevant information to provide safe, appropriate support.
We Protect Information with Care
We store information securely and limit access to authorised people.
We Share Carefully & Professionally
We only share information for appropriate support, consent or legal reasons.
Contact Us
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© 2026 M.A.D. Community Services • All Rights Reserved
Privacy Policy • T&C's • Site By Martine Trinder
Contact Us
Quick Links
© 2026 M.A.D. Community Services • All Rights Reserved
Privacy Policy • T&C's • Site By Martine Trinder